Getting Clients Ready for 2021. What we need to do now. | radioinfo

Getting Clients Ready for 2021. What we need to do now.

Sunday 17 January, 2021
Selling Radio Direct with Pat Bryson

2020 was a business year like none other we've seen. Nor have our clients. As we move into 2021, it can be a year of recovery for all of us. We can help our clients to recover lost revenue which will help us to recover ours. 

 
To do so effectively, we need to understand how individual businesses fared during each part of the COVID pandemic.
In retrospect, we can divide the year into distinct parts:
 
  1. Jan-Mid March before the shutdown
  2. Mid March to end of May: The shutdown
  3. June-September: The opening
  4. October-December: The bounce-back
  5. Jan-June 2021: The recovery
 
To know how to guide our clients as 2021 moves forward, we must know their history. Some businesses barely made it: others did OK: some did very well. 
 
You've probably already heard from clients, "I will wait and see what happens." "I don't know how to plan." "The world is too uncertain now to advertise."
 
Sounds like "fear" talking to me.
 
It's up to us to remove their fear and help them to realize that the fastest way to recovery is to invite people in. We suggest sitting with each client (in person or virtually) and doing a "mini-CNA". We need to know how each business was doing in each of the previous segments of time.
 
Here are some of the questions you should be asking:
 
How has how you will serve your customers changed due to COVID?
How did you advertise during the past 10 months?
Do you now have a virtual storefront as well as a bricks and mortar storefront?
What is different about your business today that the public needs to know?
What do you think your business will look like in 30 days? 60 days? 90 days? By the end of 2021?
What do you hope to achieve with your organization in the next 6 months?
Have you set your revenue goal for 2021?
Has your average sale changed after COVID?
How does your closing ratio compare before and after COVID?
Do you have less competition after COVID?
How has your business changed in the past 10 months due to COVID? Were there substantial changes before COVID?
Have your profit centers shifted to online versus storefront? To you anticipate that to continue?
When do you expect store traffic to return to normal? (Find out store traffic during each of the four 2020 segments)
What challenges are you facing today, other than those created by COVID, that you didn't face two years ago?
What is the biggest challenge you are facing today because of COVID?
What do customers need to know today about your business?
Is there something your company does now that it didn't do 10 months ago?
What are the universal truths associated with your business that HAVEN'T changed?
 
Understanding the impact the pandemic has had on our clients will serve as a roadmap to thriving in change. We CAN make a difference in our clients' futures.

Read more: Selling Radio Direct with Pat Bryson

Pat has a New Book

What will broadcast sales look like in the future? What new skills will we need to be successful? How has the world-wide business interruption in 2020 changed how we will do business in the next year

 
Looking forward to 2021, we need a strategic plan to recover lost revenue for our stations and for our clients. The ideas in this book will help you to develop that plan.
 
"Successful Broadcast Sales: Thriving in Change" provides a clear, concise roadmap for understanding the world of our clients, accessing those worlds and living in them to create successful campaigns. It explores how we must adapt our sales systems to succeed in an ever-changing business landscape. Knowledge is the key to unlocking success for us and for our clients as the new year arrives.
 
This book takes a retrospective look at the pandemic of 2o20 and presents a blueprint for adapting to the changes brought about by new ways of doing business. It outlines a way forward to successfully navigate and thrive in change.
 
Inside you'll find:
  • A sales system designed to accelerate success for both new recruits and seasoned professionals
  • Understanding the internal motivations that move clients to buy from you
  • New ways to prospect, new categories of business, that will keep your sales pipeline full
  • Questions to uncover what clients are thinking and planning for the next years
  • Presentations designed to craft high-dollar, long-term campaigns
  • Strategies to reduce attrition
  • New ways to hone your creative skills to produce relevant messages for businesses
  • Ways to integrate radio and digital advertising to achieve greater results for clients
  • Wisdom from managers around the world regarding how to manage teams remotely
The ideas in this book will make money for you and for your client! Add it to your sales library today!
 

 

 
 

 


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