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You can liken the cuts at the ABC to a modern Dick Smith Store. Over the years, the place looks and pretty much feels the same, but when one day, you ask for substance - there's very little left. As well, all the groovy things they used to have are gone - the stuff "customers" really wanted - but were deemed by tertiary qualified "expert" management to be unworthy. Their philosophy is the one that has dogged radio since day one - "we know best what the customer wants." That same management that used to be actual practitioners of their craft who knew something about what they did have been replaced by callow youths, who can barely drive the cash register but who are decidedly uninterested in the customer anyway. And the prognosis? Customers realise it is no longer the place it used to be - it is now full of stock they simply don't want, the management don't care - and so the customers go somewhere else. When they find what they want - they go back and stay there. The store is either subsumed by a more successful one or is closed.