- Generous salary + benefits
- Software support in the media industry
- Flexible working arrangements
About the company
RCS is the world’s largest broadcast software company, used by more than 14,500 radio stations, TV music channels, cable companies, satellite music networks and Internet stations worldwide. The company also provides broadcasters’ and webcasters’ tools and expertise and develops real-time audio recognition technology.
About the role
A unique opportunity exists to join the RCS Australia Support Team. We are looking for a customer-driven person to service our ever-increasing number of clients using our best-of-breed commercial scheduling software – Aquira. This full-time role will utilise your communication and customer service skills to effectively provide support for our clients.
Job tasks and responsibilities
- Evaluate, prioritise, and provide technical support for incoming requests made via telephone and email
- Provide 24/7 emergency support at least once per month as part of an on-call rota
- Computer System Administration
- Installation and training of RCS software products
- Based in Sydney with some inter-state travel
Skills and experience
- Previous experience in the radio industry highly desirable
- Excellent troubleshooting and diagnostic skills
- Effective written and oral communicator
- Experience with service desk support processes and management
- Use of Microsoft SQL Server and Windows operating systems
Benefits
- Generous salary
- Flexible working conditions including work from home
- Career development
- Education program
Send a CV and tell us why this job is for you: [email protected]
Applications close February 28, 2022.