Following yesterday’s report in radioinfo, National Australia Bank has agreed to compensate Melbourne community radio station PBS 106.7FM for losses incurred during a nationwide outage.
PBS general manager Adrian Basso told radioinfo today, ‘just got off the phone with NAB and they will now pay us compensation. They were very sorry. Thanks for your coverage.’
A seven-hour nationwide NAB outage on Saturday 26th May took down ATMs, EFTPOS, internet banking, mobile banking services and call centre operations, affecting thousands of individuals and businesses, including PBS which was holding its major member fundraiser that day.
After initially seeking $5000 compensation for loss of money and wasted resources, the station was told by a NAB customer service representative that compensation claims finished 1 July, although their information page did not include the date.
Following the radioinfo report and social media criticism of NAB, the bank yesterday evening reached out to PBS for further information, and agreed to pay the compensation.